Frequently asked questions (FAQ)

General

What is Hunting Chow?
Hunting Chow is a food and drinks delivery platform. We have developed an App to enable customers to order food via their smart phones from their favourite restaurants.

How does the App work?
As a customer, you download the App for free to your smart phone. Then you browse the different restaurants near you. Then you place an order of the food you would like. And – just like that – the food gets delivered to you.

How do I pay for my order?
Paying for your order is very easy. Once you register on the App (once off), you regsiter your debit or credit card as well. Then you pay securely via the App. We use Payfast as our paymet gateway.

Is it safe to enter my debit or credit details on the App?
Yes it is. All our payments are handled by our merchant Payfast. Payfast has very tight security measures in place to ensure that your details are safe. We do not store your details.

Is there a minimum order value?
Yes. The minimum value for delivery and pick up is only R10.

What is the delivery fee?
All food orders carry a flat delivery fee of R20. Orders for liquor have a flat delivery fee of R50.

How long does delivery take?
Delivery takes anywhere from 15 minutes to 1 hour. On average, most orders take a maximum of only 35 minutes. But may take longer to factors beyond our control, including bad weather and heavy traffic.

 

 

Where do you currently deliver?

Currently we only serve Johannesburg, in these areas and within 10km radius:

Orlando:
Bram Fischerville
Central Western Jabavu
Chiawelo
Diepkloof
Dlamini
Dube
Eldorado Park
Jabulani
Klipsruit
Mapetla
Meadowlands
Mmesi Park
Mofolo
Mofolo Central
Mofolo South
Molapo
Moroka
Noordesig
Orlando
Orlando East
Orlando West
Phiri
Pimville
Power Park
Rockville
Senaoane
Thulani
Tladi
Zola
Zondi

Edenvale area:
Buurendal
Clarens Park
Croydon
Dowerglen
Dunvegan
Eastleigh
Edenglen
Edenvale
Elmapark
Greenstone
Hulyvale
Isando
Isandovale
Marais Steyn Park
Meadowbrook
Meadowdale
Modderfontein
Rietfontein
Sebenza

When are you coming to my area?
We are working hard to add new areas as fast as possible. If you area is not served at the moment, please have your say by voting for your area.

Drivers

How do I become a Driver?
Thanks for asking! To become one of our drivers to pick up and deliver food, please apply here.

How do I get paid?
You get paid on delivery fees charged to customers. As an independent contractor, please be aware that you do not work for us. You partner with us to make deliveries.

When do I get paid?
You get paid every week, normally on Wednesdays.

What kind of drivers are you looking for?
Any type really. As long as you can deliver to the customer within 30 minutes, you are good to go. We accept all drivers who use:

  • Cars
  • Scooters and Bikes
  • Uber or Taxify
  • Bicycle

Or, if you walk on foot and the customers and restaurants are within a walkable distance, you are welcome to join us too!

Restaurant Partners

How do I become a Partner?
Great question! To join us as a restaurant owner, shop owner, liquor store owner, please apply here.

How do I get paid?
You get paid your commission charged to food bought by customers. As an independent partner, please be aware that you do not work for us. You partner with us to provide food and drinks to your customers.

When do I get paid?
You get paid every week, normally on Wednesdays.

What kinds of partners are you looking for?
We accept all partners in the areas that we service, who:

  • have their own restaurants
  • have their own shops, selling at least 5 menu items and with a variety of food
  • liquor store owners

Do I have to provide drivers for delivery?
No, we provide drivers to pick up and deliver food. This means that you do not participate in the delivery fees arrangement between us and the drivers. If you have your own drivers, then great, we can accommodate you.

About the App

Where do I get the App?
It’s very easy!
Customers: You can download from our App for free from Google Play Store. iOS App coming soon.

Drivers: You can download from our App for free from Google Play Store. iOS App coming soon.

Restaurant Partners: You can download from our App for free from Google Play Store. iOS App coming soon.